At Fundicum, we place our customers' privacy at the forefront of our priorities, and we are committed to protecting your personal data according to the highest standards. This policy clearly explains how we collect your data, the purpose of its use, the parties with whom it may be shared, and how it is protected and controlled. Our goal is to build a strong relationship based on trust and ensure a seamless, secure, and reliable booking experience.

Data Collected

Fundicum collects various data about customers during their visit and registration through the platform and application. The data Fundicum collects about you includes :

• Registration and account information: username, password, and registered email .

• Customer personal information: first and last name (in Arabic and English), and contact information (mobile number) .

• Detailed reservation information: travel destination, arrival and departure dates, number of guests (adults or children) and their ages, and number of rooms .

• Financial information: payment card information required to complete the reservation, which is made through secure payment gateways .

• Service Provider Information: Property details, official licenses (commercial register and Ministry of Tourism license), and bank account information for transferring dues .

Data Use

Fundicum uses your aforementioned data for a number of purposes aimed at improving the services it provides to its customers. This includes :

• Booking Management: To confirm reservations, send invoices, and communicate with the customer and service provider regarding accommodation details .

• Marketing and Communication: To send promotions, discounts, and updates through the company's official channels (email, WhatsApp, etc.), based on the customer's explicit consent upon registration .

• Behavioral Analysis: To analyze user behavior without affecting customer data, with the aim of improving the platform and application experience .

• Technical Support and Customer Service: To handle complaints and inquiries and provide assistance to customers .

• Security and Legal Compliance: To verify user identities, prevent fraud, and comply with legal and regulatory requirements in the Kingdom of Saudi Arabia .

Sharing Data with Third Parties

Fundicum shares its customers' data with third parties on a limited basis, as follows :

• Service Providers: Basic reservation information (main customer name, dates of stay, number of guests) will be shared with the hotel or chalet to confirm the reservation and facilitate check-in procedures .

• Government Agencies: Data will be shared with these parties only if there is an official request from the competent authorities in the Kingdom of Saudi Arabia and in accordance with the law .

• Payment Gateways: Payment information will be shared securely and encrypted with payment service providers to process financial transactions .

Fundicum affirms its full respect for the privacy of its website users. It does not sell their personal data and does not publish it except in the cases previously mentioned, in order to improve its services .

Data Security and Protection

Fundicum is committed to protecting its users' data through :

• Technical Measures: By adopting the highest possible technical standards and security measures to encrypt and protect user data from being compromised .

• Confidentiality of Information: Fundicum emphasizes the need to maintain the confidentiality of customer data, especially financial and personal data, which are classified as highly confidential information .

• Customer Responsibility: We remind you of the customer's responsibility to maintain the confidentiality of their password .

Fundicum also notes that maintaining the security and protection of user data is a process in which the user participates, including by ensuring the security of their account login information and email from hackers .

Cookies Policy

Cookies are small text files stored on your device and used by Fundicum for three purposes: improving your booking experience, analyzing the performance of our services, and providing personalized marketing offers. Your continued use of our services signifies your consent to this .

How do we use them in practice?

• To facilitate your experience (necessary and functional cookies): We use them to remember your preferences, such as language and currency, and to store your login session. This is necessary to complete the booking process smoothly and without duplicate information entry .

• To improve our services (performance and analytics cookies): We collect statistical data to understand how you use the platform. This helps us develop our features and resolve any technical issues, ensuring you receive better service every time .

• To personalize your offers (marketing and advertising cookies): These cookies help us show you hotels and destinations we believe will interest you and provide you with exclusive offers on our platform or through other platforms, such as social media ads, based on your interests .

How can you control them?

You have full control over these cookies. You can manage or delete them at any time through your browser settings .

Customer Rights and Data Control

Once a customer registers on the Fundicum platform and app, they have the right to :

• The right to access and modify: The customer has the right to access and update their account information .

In the event of any conflict or discrepancy between the Arabic and English versions of these terms and conditions, the Arabic text shall prevail and be deemed the official and legally binding reference for interpretation and enforcement purposes.